At UV Fragrance, operated by UV Fragrance., we are committed to delivering your orders quickly, safely, and efficiently. This Shipping & Cancellation Policy explains our shipping process, delivery timelines, order cancellation guidelines, and related terms. By placing an order on uvfragrance.com , you agree to the terms outlined below.
1. Order Processing
All orders placed on our Website are processed after successful payment verification and order confirmation. Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and other non-working days. During festive seasons, promotional campaigns, or unforeseen circumstances, order processing may take longer than usual. Customers will receive an order confirmation and shipping notification via email once the order has been dispatched.
2. Shipping and Delivery
We strive to deliver orders across India through reliable courier and logistics partners. Estimated delivery timelines generally range between 3 to 7 business days, depending on the delivery location. Deliveries to remote or rural areas may require additional time. While we make every effort to ensure timely delivery, delays caused by courier companies, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our control may occur. UV Fragrance shall not be held responsible for such delays.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase. From time to time, we may offer free shipping on selected products, promotional campaigns, or orders above a specified purchase value. Such offers may be modified or withdrawn without prior notice.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation containing the tracking details through email.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, mobile number, PIN code, and any other necessary delivery information. UV Fragrance shall not be responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete address details provided by the customer.
6. Delivery Attempts
Our courier partners may attempt delivery multiple times before returning the package to us. If the customer is unavailable or refuses delivery, the order may be returned to our warehouse. Any re-shipping charges, if applicable, shall be borne by the customer.
7. Order Cancellation by Customer
Customers may request cancellation of an order only before it has been packed or dispatched from our warehouse. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, customers should contact our Customer Support team as soon as possible. If the cancellation request is approved before dispatch, any eligible refund will be processed in accordance with our Return & Refund Policy.
8. Order Cancellation by UV Fragrance
UV Fragrance reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to, product unavailability, pricing errors, suspected fraudulent transactions, payment authorization failure, violation of our Terms & Conditions, or circumstances beyond our reasonable control. In such cases, customers will be notified, and any amount paid for the cancelled order will be refunded through the original payment method.
9. Damaged or Incorrect Products
Customers are requested to inspect their order immediately upon delivery. If the product received is damaged, defective, tampered with, or incorrect, the customer should notify us within 48 hours of delivery by contacting our Customer Support team and providing photographs of the product and packaging. Claims submitted after the specified period may not be eligible for review.
10. Delivery Delays
While we make every effort to ensure timely delivery, estimated delivery dates are provided for guidance only and are not guaranteed. Delivery schedules may be affected by courier delays, weather conditions, public holidays, natural disasters, government restrictions, or other events beyond our reasonable control.
11. International Shipping
Currently, UV Fragrance ships only within India unless otherwise specified on the Website. If international shipping becomes available in the future, the applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during the checkout process.
If you have any questions regarding shipping, delivery, or order cancellations, please contact us using the details below:
Add: 201-Zaver Park Apartment,
Devbagh, Bhavnagar,
Gujarat(IN) - 364002
Email: support@uvfragrance.com
Last Updated: August 7, 2026